VNA deploys telephone check-in service in HN

September 17, 2019 9:00 AM GMT+7

VGP – The Viet Nam Airport Ground Services Co., Ltd., (VIAGS), a member of the Viet Nam Airlines Corporation launched the telephone check-in service on September 15, helping customers select their seats in advance in an easy and quick manner.

Illustration photo

Customers can make a phone call to hotline 1900 6265 from 12 hours to 2 hours prior to the departure time for the check-in process. The calling is charged VND 5,000 (US$ 0.21) per minute.

Thanks to support of operators, passengers will quickly define their flight schedules, get consultations on their flights and necessary aviation procedures, seat numbers. Electronic boarding passes will be sent to their electronic mailboxes with recommendations on safety, security, and identification papers. Boarding passes can then be provided for passengers at the check-in counter, at the domestic terminal, Noi Bai airport. 

Earlier, VNA firstly deployed the service in late April in HCMC. The airline received nearly 3,000 phone calls of which nearly 1,000 passengers used the service. 

The service is expected to provide convenience for customers, thus improving the airline’s four-star standard service and pushing towards its target of becoming an internationally-recognized five-star airline. The move will also contribute considerably to reducing pressure on busy airports.

Instead of the long queues at the airports, customers now have a wide range of options for the check-in process, including online check-in via the website, mobile app, and check-in kiosks; telephone check-ins; and in-town check-in sites.

The service will be expanded later to other airports across the country in the coming time./.

By Kim Anh