iHanoi app coverage rate reaches 65 percent

Specifically, over 34 percent of users are not satisfied. Approximately 10 percent of complainants said they did not feel their issues were well addressed. They attributed their complaints to the lack supporting images or documents.

The report also highlights that since the launch of the iHanoi app, there have been over 2,350 reports. Of these, 1,654 complaints have been resolved (70.4 percent).

To improve the app, 40 new traffic camera locations have been added to the iHanoi app. The local government will soon add the feature of scanning citizen ID QR codes to the app and integrate e-wallets for online payments.

About 130,000 civil servants and public employees across the city have created iHanoi accounts. All 30 district and city governments are now able to receive and process field complaints on iHanoi.

After more than a month of implementation, the iHanoi app has been downloaded over 100,000 times. More than 545,000 people have accessed and used the app.

A large number of field complaints (traffic, environment, safety, construction, and others) and complaints about administrative procedures have been continuously submitted by citizens on the app.

These complaints were promptly addressed by the relevant authorities.

After nearly two months of operation, the iHanoi app has become a valuable channel for residents and businesses to interact online with various levels of government in Hanoi.

The app, which focuses on individuals and businesses, bridges the gap between the government and people and businesses by providing thorough information.

To improve the use of the app, the Ha Noi People's Committee Office will continue to explore ways to design a more user-friendly interface.

Measures will be taken to organize training and guidance for IT officials and other units to deploy the application, and the functions of the application will be updated and installed soon./.