Ha Noi to spur index of online public services

This is part of a plan signed by by Ha Minh Hai, Deputy Chairman of the Ha Noi People's Committee.

In this latest directive, the Ha Noi People's Committee urges relevant agencies to immediately investigate and address the root causes of all backlogged documents.

The Municipal Department of Justice has the worst record, with over 24,100 pending cases out of nearly 54,000 citywide.

Agencies that fail to meet processing rates will be held accountable by the Municipal People's Committee, which will affect their ranking in the Public Administration Reform Index, the directive stressed.

The city requires immediate apologies and corrective action, and warns of severe penalties for any agency or unit that engages in harassment or inefficient practices that result in unnecessary administrative burdens, unwarranted requests, or frequent delays in processing.

The municipal People's Committee called on directors and department heads, as well as district and town leaders, to ensure that administrative procedures are announced and published in a timely manner, thereby maintaining the city's transparency index.

In addition, the Office of the Municipal People's Committee will review the current transparency index to seek findings and solutions

Findings, solutions for enhancement, and work with the Administrative Procedure Control Department and the Government Office to address any challenges in synchronizing data between the city's administrative procedure information system and the national public service portal.

Speaking at a recent event to review the city's administrative reform and digital transformation, Tran Sy Thanh, Chairman of the Ha Noi People's Committee, said that the city will enhance online public services and promote the use of the national population database alongside specialized databases to improve convenience for citizens and businesses.

He added that the city will speed up the development of a comprehensive database system to improve data connectivity with government ministries. Protecting personal data and strengthening information security will be top priorities.

By 2025, Ha Noi aims to be a smart, modern city that fosters rapid and sustainable economic growth while leading the nation in administrative reform.

As of July 2024, the index of online public services showed that the city achieved a score of 58.86 out of 100, ranking 58th out of 63 provinces and cities, an increase of 1.61 points from June and 8.1 points from May. These figures were recorded at 10 a.m. on August 2./.