E-government represents key to improve public satisfaction on governance: Expert


VGP - Ha Noi was placed at the 48th place out of 63 provinces and cities nationwide despite the city authorities’ strong efforts in gaining public satisfaction on the provincial governance, said Dr. Dang Hoang Giang, a research team member of the 2020 Provincial Governance and Public Administration Index (PAPI) report.

Ha Noi’s score in the 2020 PAPI index was 41.63 out of the maximum 80, a slight improvement from 41.54 score obtained last year. The result, however, remained unsatisfactory.

For many years, the local leaders have expressed strong commitment to improving the PAPI score, but such desire has not been fully translated in current practices of grassroots agencies.

The expert blamed the lack of specific action to improve transparency and create greater convenience for citizens in fields of healthcare, education, land plans, or fighting off petty corruption for Ha Noi to make breakthrough in PAPI scores.

The expert suggested Ha Noi boost the development of e-government in an effort to gain higher score in PAPI if the city has the determination to pursue this goal.

The authorities should highlight the benefits of online services in comparison to traditional methods.

By Kim Anh