HN ranks second in 2019 administrative reform index


VGP – Ha Noi ranked second in the Public Administration Reform Index 2019 by scoring 84.64%, according to the Government Steering Committee for Administrative Reform at a teleconference in Ha Noi on May 19. 

Chairman of Ha Noi municipal People's Committee Nguyen Duc Chung

Quang Ninh province remained at the top spot for three consecutive years with a score of 90.09%, and Dong Thap at third with 84.43%.

Addressing the event, Chairman of the Ha Noi municipal People’s Committee Nguyen Duc Chung said that in 2019 and the first five months of 2020, the city experienced positive developments in the administrative reform. A large number of preset goals on administrative reform have been fulfilled ahead of schedule. 

Mr. Chung stressed that the administrative reform is considered one of Ha Noi’s three breakthrough policies to ensure socio-economic development and security in the 2015 – 2020 period.

The city also took positive step to craft a tool system to measure administrative reform performance.

This year, Ha Noi is developing a set of criteria to assess creativity and management capacity of departments, units and people’s committees at district- and ward-levels.

So far, the city has developed 1,717 internal procedures to realize administrative process, which are fully disclosed to the public and available at the national portal of the People’s Committee.

In 2019, Ha Noi’s authorities processed 11.4 million applications on time, or 99.1% of the total, while the number in the first quarter of 2020 was 1.87 million, equivalent to a rate of 99.8%.

About 1,421 out of 1,611 administrative processes are provided online at advanced stages of three and four out of a four-level scale, or 89% of the total, in which 388 are at stage 4.

To date, the city has integrated 48 public online services to the national services portal, and additional 200 others are expected to follow suit by the end of June.

Among measures to boost the administrative reform, Ha Noi is encouraging its citizens to use public online services at advanced stages, a key step to build e-citizens and a smart city.

In addition, the city targets to evaluate the satisfactory levels of citizens and enterprises towards the quality of public services in water supply, environmental sanitation, education, and healthcare with 12,000 forms./. 

By Khanh Phuong