Ha Noi to deploy digital map system for smart tourism
VGP - The Ha Noi Department of Tourism will build a digital map system for smart tourism in the city, develop and expand the tourism sector's data management scheme, update the agricultural tourism database, and increase the use of information technology (IT) in promoting the capital's image to domestic and international tourists.
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Dang Huong Giang, Director of the city's tourism department, made the statement at a meeting this week on the development direction of Ha Noi's tourism sector.
"The department asked the city People's Committee to allocate resources to carry out administrative reform, digital transformation, and optimize the use of data connectivity," Giang said.
She added that administrative reform and digital transformation play an important role in promoting tourism in the capital, helping to improve the experience of tourists.
"The tasks of digital transformation in tourism are clearly defined: to provide guests with complete information and online experiences in real-time; to utilize the capital's cultural and historical data resources for tourism development," Giang said.
The Ha Noi Department of Tourism has gradually improved the Internet of Things infrastructure to serve smart tourism applications, continued to implement tourism database software, accelerated the progress of data digitization synchronized with Ha Noi's tourism information systems and databases, digitized the results of administrative procedures, and upgraded the department's website to ensure convenient access for tourists and locals.
In addition, the department has set up a hotline [1800.556.896] for free information support and solution consulting services 24 hours a day to receive and process feedback and recommendations from tourists promptly.
In 2023, the department assisted 772 tourists and handled 32 complaints and recommendations from domestic and international tourists, creating a beautiful image of Ha Noi in the eyes of tourists./.
