Ha Nội introduces over 200 third and fourth-level online public services


VGP – Ha Noi authorities has reviewed and introduced 201 online public services at third and fourth levels in the second phase of 2017. 

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The Ha Noi Department of Home Affairs reported that so far the online public service system had over 5.2 million visits. The percentage of online transactions was about 94%. 

The city provided 81 online public services to 168 wards, 12 districts, and ten departments. The total number of online public services was 391 at third and fourth levels, meeting 20.4% of total administrative procedures of State agencies. 

Online public services in Việt Nam are classified into four levels, depending on the tasks that can be performed digitally.

The first level comprises public services that provide online access to all information regarding the service, including procedures, required papers, deadlines, fees and service charges.

The second level allows users to download the required forms to be printed and filled in later.

The third level allows applicants to fill and submit forms online, however, they still have to pay fees at the relevant government bodies.

Service payments can be settled online at the fourth level. Transaction results are available either online or by post, upon applicants’ request./.

By Khanh Phuong